Refund and Returns Policy

Damaged or Defective Items:
We pride ourselves on the premium quality of our mugs and packing, but accidents happen.
*In the unlikely scenario that your mug arrives damaged we will replace it free of charge.
*In the unlikely scenario that your mug has a print or design error on our part, we will replace it free of charge or offer a full refund.

• Timeframe: You must contact us within 15 days of delivery.
• Proof: Please email a photo of the damaged item to admin@themugplace.com. You do not need to return the broken or defective mug to us.

Change of Mind / Custom Orders:
Because our products are personalised and/or printed specifically for you (Print-on-Demand), we cannot accept returns or exchanges for change of mind, incorrect customisation ordered, or buyer error (such as a typo in the name you provided).

• Please check your spelling and design carefully before placing your order.

Cancellations:
As our products are custom-made, production begins almost immediately. If you need to cancel an order, please contact us within 2 hours of purchase. After this window, we may not be able to cancel the order, as it will already be in production.

How to Request a Replacement or Refund:
To start a return or report a damaged item, please contact us at admin@themugplace.com.